BAIS clients talk to Insurance Business
- BAIS
- Dec 19, 2025
- 1 min read
What does BAIS’ new AI speech capability mean to brokers and underwriters? Insurance Business profiled two execs to hear the significant value iBAIS 3.0 is providing them.
Broker Angela Driessen-Clancy from Driessen Insurance Brokers stated, The most significant change has been in the speed and efficiency of data retrieval and report generation, while underwriting agency operations manager Amanda Dixon commented, “The new AI feature has been fabulous at gaining insights into information that previously we were struggling to put together manually using multiple spreadsheets,” going on to say she was able to answer a question about year to date premiums for an insurer literally while sitting in the meeting with them.
Read the full article https://www.insurancebusinessmag.com/au/news/technology/from-waiting-on-reports-to-talking-to-data-how-voicedriven-ai-is-rewiring-broker-workflows-560219.aspx - and thanks @Daniel Wood for a well written piece.
It's always valuable hearing directly from clients about what they expect from insurers and how service standards can be improved across the industry. I reckon clear communication and trust are still the biggest factors in any long-term business relationship. The same applies when sourcing reliable Soundproofing Services, where transparency and quality outcomes matter just as much. Thanks for sharing these insights. Plenty of useful takeaways here for businesses looking to better understand client expectations.