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Characteristics of the modern insurance platform

The Characteristics of a Modern Insurance Platform: Driving Efficiency, Personalisation, and Customer Satisfaction


The insurance industry’s ongoing transformation is driven by advancements in technology and the increasing expectations of customers. A modern insurance platform must possess certain characteristics in order to meet these changing demands and remain competitive in the market. Here are some key characteristics of a modern insurance platform:

  1. Digitisation: Modern insurance platforms are built on digital infrastructure, allowing customers to purchase, manage, and access their insurance policies online. This makes the insurance process more convenient and efficient for customers, as well as improving operational efficiency for insurance companies.

  2. Personalisation: When advanced analytics and machine learning algorithms are applied, insurance platforms can tailor products and services to meet the specific needs and preferences of individual customers. This improves the customer experience and helps build brand loyalty over time.

  3. User-friendly: A simple, intuitive user interface that provides customers with a seamless experience across different devices and platforms greatly improves the user experience. This in turn improves customer satisfaction and makes it easier for customers to engage with the platform.

  4. Data-driven: By leveraging data and advanced analytics, insurance platforms can improve underwriting, pricing, and risk management processes. This leads to more accurate predictions, better pricing, and improved risk management, helping insurance companies/underwriting agencies to remain competitive in the market.

  5. Automation: Automating manual and repetitive processes is a key characteristic of leading insurance platforms. This helps to reduce errors, improve efficiency, and free up resources for more strategic initiatives.

  6. Real-time interaction: insurance platforms need to allow customers to interact with the platform in real-time, receive instant quotes, and access their policy information on-demand. This goes a long way to increasing customer satisfaction.

  7. Integration: Insurance platforms should offer integration with other systems and platforms, allowing for the exchange of data and information in real-time. This improves operational efficiency and helps insurance companies/underwriting agencies to make better-informed decisions and be the single source of truth for customer information.

  8. Flexibility: Finally, an insurance platform should be designed to be flexible and adaptable to changing customer needs and market conditions. This helps insurance companies/underwriting agencies to remain competitive in the market and respond to changing customer demands over time.


In conclusion, a modern insurance platform must possess certain key characteristics in order to remain competitive in the market and meet the evolving demands of customers. By digitising operations, personalising products and services, and leveraging data and automation, insurance companies can improve efficiency, build brand loyalty, and drive growth in the years to come.


To find out more about how iBAIS 2.0 is continually evolving to support the insurance industry visit www. bais.com.au




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