ANZIIF has published an article by David Hampton, BAIS insurance technology CEO discussing the use of AI in the insurance industry.
It looks at how underwriting agents and brokers can benefit from some of the latest AI solutions to help improve efficiency and as a way to combat skills shortages.
AI-driven solutions are not only improving operational efficiency but also reshaping business models and customer experiences.
However, it's important to address concerns related to data privacy, ethics and bias while implementing AI technologies.
Central to realising the benefits, is the need to maintain data integrity, especially with respect to your core insurance systems and "golden records".